Faq

Where do you ship to?

We currently offer international shipping to numerous countries. During the checkout process, you can enter your address to see if we deliver to your location and to view the available shipping options and costs.

How long will it take to receive my order?

Processing time is 1-3 business days. Shipping times vary depending on your location and the selected shipping method. Estimated delivery windows will be provided at checkout and in your order confirmation email.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the fulfillment stage.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

What is your return policy?

We offer a 30-day return policy from the date you receive your items. To be eligible for a return, items must be unworn, unwashed, in their original condition with all tags attached, and in the original packaging. Final sale items are not eligible for return.

How do I start a return or exchange?

Please initiate your return or exchange by contacting our customer support team at [email protected] with your order number and details about the item you would like to return or exchange. We will guide you through the process and provide a return authorization and instructions.

Are return shipping fees covered?

For returns due to our error or defective items, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fee. Original shipping fees are non-refundable.

When will I receive my refund?

Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear in your account after processing.

How do I find the right size?

We provide detailed size charts for each product category (Dresses, Tops, Bottoms, etc.) on the individual product pages. Please refer to these measurements and compare them to your own for the best fit, as sizing may vary between styles.

What materials are your clothing made from?

Material composition is listed in the "Product Details" section on each item's page. We use a variety of fabrics, including cotton, polyester, viscose, and blends, chosen for comfort, durability, and style.

How should I care for my VerveNuit garments?

Care instructions are provided on the garment's label and in the product description online. We recommend following these instructions to maintain the quality and longevity of your items.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region.

Is my payment information secure?

Absolutely. Our checkout process uses SSL encryption and we partner with trusted, PCI-compliant payment processors. We do not store your full credit card details on our servers.

How can I get help with an issue?

Our dedicated customer support team is here to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) and detailed information about your inquiry. We strive to respond to all emails within 24-48 business hours.